Silk Fiber Sampler Pack

Shipping Policy

Shipping within India: Our logistics partner is Blue Dart and DHL. In some cases we use India Post as there may be pin codes that are not serviceable by our courier partners. Instances where addresses are out of reach for any delivery, in such cases, you will be informed and we regret that we will be unable to fulfil such orders.

Estimated delivery within India:
• Minimum: 2–5 business days
• Maximum: 7–10 business days depending on your location and courier service availability.

All orders are shipped within 24-48 hours Monday to Friday. You will receive a tracking code via email when your package has been shipped.

Note: Any orders received during weekends or national holidays will be shipped on the next working day.

Exchange Policy

We currently DO NOT accept any returns.

If you would like to exchange a product, kindly go through the eligibility below:

Conditions for exchange:

1. Acceptance of returns/exchanges is limited to cases where customers have received damaged, defective, or incorrect products. In such instances, it is required to notify the company within 48 hours and provide a snapshot via email to support@muezart.in.
2. There will be no return/exchange in case of shade variation as product color may slightly vary due to photographic lighting sources or our monitor settings or a little bit light or dark in shades. 
3. Buyers need to contact us within 7 days of receiving the order to qualify for exchange. An exchange request received after 7 days will not be considered.
4. If any coupon or discounts were used for the initial purchase it will NOT apply on returns/exchange/refunds.

Shipping 

1. Customer will be responsible for paying for your own shipping costs for returning their item. Shipping costs are non-refundable. 
2. If they receive a refund, the cost of return shipping will be deducted from their refund.
3. They should always, take a video of the package and unpacking process - We need this proof to raise a claim with the courier partner without which we won’t be able to offer compensation for any damage or missing items.

Refunds

We do not typically offer refunds unless there are rare or extreme circumstances. If approved, refunds will be processed within 5–7 business days to your original method of payment.

Cancel or returns orders

1. Cancellations will unfortunately not be accepted after the order has been shipped. 
2. The product should be completely unused and in the same condition as they received it. 
3. The product should be in a saleable condition for resale once it returned to us. 

IMPORTANT NOTE:

1. If there is a price difference the buyer is required to clear any pending payment before we can ship the replacement. In the instance where we need to refund the buyer for any price difference, it will be done at the time of shipping the replacement.
2. All exchange shipment cost will need to be paid by the buyer (i.e. when shipping to us and when we ship the replacement)
3. Buyers need to contact us within 7 days of receiving the order to qualify for exchange. An exchange request received after 7 days will not be considered.

Do You Still have any questions?

We would love to hear from you. If you require a custom request, then kindly contact us.

Eri silk is a durable fabric. We recommend a variety of ways to wash and care for your product in: How to wash silk, specifically, handwoven Eri silk?