Introducing our special 100% Eri Silk Cocoon Cake, a tribute to the rich tradition of spinning and weaving in Meghalaya, Northeast India. These degummed cocoons are flattened and ready for fiber extraction.
Eri Silk, known for its exceptional properties, offers low conductivity and excellent thermal regulation, making it suitable for all seasons. Whether you desire a summer yarn or a winter yarn, Eri Silk can adapt to both roles effortlessly.
This versatile fiber can be spun into yarn for various projects. With its pre-drafted form, it allows you to effortlessly control the twist and size of your desired yarn while spinning. Furthermore, the carded cocoon cakes can be utilized for soap making, felting, and other creative crafts.
Ideal for both novice spinners and experienced artisans, our hand-processed cocoon fibers are easy to work with and exhibit remarkable versatility, making them compatible with a wide range of craft fibers. Explore the enchanting world of Eri Silk and experience the legacy of Northeast India in your own creations.
Shipping Policy
Shipping within India: Our logistics partner is Blue Dart and DHL. In some cases we use India Post as there may be pin codes that are not serviceable by our courier partners. Instances where addresses are out of reach for any delivery, in such cases, you will be informed and we regret that we will be unable to fulfil such orders.
Estimated delivery within India:
• Minimum: 2–5 business days
• Maximum: 7–10 business days depending on your location and courier service availability.
All orders are shipped within 24-48 hours Monday to Friday. You will receive a tracking code via email when your package has been shipped.
Note: Any orders received during weekends or national holidays will be shipped on the next working day.
Exchange Policy
We currently DO NOT accept any returns.
If you would like to exchange a product, kindly go through the eligibility below:
Conditions for exchange:
- Acceptance of returns/exchanges is limited to cases where customers have received damaged, defective, or incorrect products. In such instances, it is required to notify the company within 48 hours and provide a snapshot via email to support@muezart.in.
- There will be no return/exchange in case of shade variation as product color may slightly vary due to photographic lighting sources or our monitor settings or a little bit light or dark in shades.
- Buyers need to contact us within 7 days of receiving the order to qualify for exchange. An exchange request received after 7 days will not be considered.
- If any coupon or discounts were used for the initial purchase it will NOT apply on returns/exchange/refunds.
Shipping
- Customer will be responsible for paying for your own shipping costs for returning their item. Shipping costs are non-refundable.
- If they receive a refund, the cost of return shipping will be deducted from their refund.
- They should always, take a video of the package and unpacking process - We need this proof to raise a claim with the courier partner without which we won’t be able to offer compensation for any damage or missing items.
Refunds
We do not typically offer refunds unless there are rare or extreme circumstances. If approved, refunds will be processed within 5–7 business days to your original method of payment.
Cancel or returns orders
- Cancellations will unfortunately not be accepted after the order has been shipped.
- The product should be completely unused and in the same condition as they received it.
- The product should be in a saleable condition for resale once it returned to us.
IMPORTANT NOTE:
- If there is a price difference the buyer is required to clear any pending payment before we can ship the replacement. In the instance where we need to refund the buyer for any price difference, it will be done at the time of shipping the replacement.
- All exchange shipment cost will need to be paid by the buyer (i.e. when shipping to us and when we ship the replacement)
- Buyers need to contact us within 7 days of receiving the order to qualify for exchange. An exchange request received after 7 days will not be considered.
Do You Still have any questions?
We would love to hear from you. If you require a custom request, then kindly contact us.